Refund Policy

Because our Products are digital files delivered instantly by email, our refund policy works differently from a physical-goods store.

1. No refunds once a file has been delivered

Once your download link has been emailed to you, the order is treated as fulfilled and is not eligible for a refund — this applies whether or not you actually open the link, for the same reason a store can't take back a book once it's been handed over. Please review a Product's description carefully before paying.

2. When we will make an exception

We will refund or re-deliver, at our discretion, in cases such as:

• Payment was captured by Razorpay but no order was created on our end (a technical failure on our side).
• The email with your download link never arrived, and we are unable to resend it to any working address within a reasonable time.
• The delivered PDF is genuinely corrupted or unopenable, and re-sending a fresh copy does not resolve it.
• You were charged more than once for the same order (a duplicate payment).

We are not able to refund a purchase simply because a buyer changes their mind, or mistyped their own email address at checkout — see our Terms of Service for the checkout email warning shown before payment.

3. How to request an exception

Email hello@frostearth.in with your order number, the email address used at checkout, and a description of the issue. We aim to respond within a few business days.

4. How a refund is issued

Approved refunds are issued back to the original payment method via Razorpay, and may take several business days to reflect depending on your bank or payment provider.

5. Quizzes

Our quizzes are free to enter — no payment is ever collected for a quiz entry, so this policy does not apply to them.